Support FAQ

Welcome to the Technical Question and Answer Archive! Here you will find answers to your technical-related questions. Click the category heading to jump straight to that category, or press Ctrl+F in your browser to search for specific words. If you can’t find your answer here, just contact us and we will help solve your dilemma.

Change billing information

Question:

How can I change my billing information?

Answer:

To give your new debit/credit card number to Click Bank (our payment processor), please call them directly: 800-390-6035. You’ll need your email address or order number.

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Videos not playing

Question:

Having trouble with videos not playing, what can I do?

Answer:

Video playback problems are usually caused by a slow internet connection or a computer that cannot handle the HD video stream from Vimeo.
To correct the problem, turn off HD by clicking on the blue HD button in the play bar. (If it is gray, it’s already off.)

Here are some other things you can try:

+ Try letting the video buffer (bit.ly/1cdnPJL) before you view it.
+ Close other browser tabs and windows. This can make a huge difference!
+ Make sure you have either the latest version of Flash (get.adobe.com/flashplayer/) running on your computer, or use a browser with native HTML5 support so you can try the HTML 5 player (bit.ly/19KsvGe).
+ Switch to another browser to see if that helps. (Firefox or Chrome usually work well)
If you are still having trouble, just contact us and let us know what video(s) is/are misbehaving for you.

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Access to purchased tune

Question:

I just purchased a tune, but I don’t know where to access it, help!

Answer:

You should have received an email with the download link(s) for the tune tutorial that you purchased. Please check your spam folder for the email if you don’t see it in your inbox.
If you still don’t see it, contact us and we will help.

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Pause my lessons

Question:

Something has gotten in the way of my time, can I pause my lessons until a better time?

Answer:

Unfortunately, our payment processor does not allow us to pause payments. They allow only two options: continue or cancel.

If you continue, you can “pause” working on the lessons, and come back to them any time, and they will be ready for you when you are. With this option, ClickBank continues to charge your card.

If you cancel, you will retain access to the lessons you’ve paid for so far. But if you want to restart your membership later to get the rest of the lessons, you would start over with payment #1.

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Cancel Membership

Question:

How do I cancel my membership?

Answer:

Just find the most recent email receipt from our payment processor, Clickbank. Click on the customer service links in that email, and from there you’ll find the buttons to cancel. If you prefer, you can also call ClickBank at 800-390-6035. You’ll need your order number from the receipt.

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Need help?

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6 Comments

  1. Rita Smith

    I am trying to figure out how to get your reply to my questions. I finally found your reply to a July question I had…….new question (which I sent earlier in another section (not sure where). Just wanted to know how proficient do I need to be for the music in each unit (my older fingers and brain do not always grasp new materials quickly). Some I can play well with the piano only accompaniment. Others I still need to go a little slower……do I stay on that lesson until I can play it well with piano accompaniment only or go on a keep working on speeding up those pieces?

    Where do I look to find your input to this comment/question?

    You are amazing, making it feel like my teacher, you, are right in the room with me. I go back and review lessons and practice sessions, that is such a great benefit. I love the duets in Unit 16, really gets my brain thinking! You have given me enough confidence to play at an open mike tonight in our little town (with a beginner Baritone guitar and an experienced fiddle player).

    Thank you!!!!!!!

    Reply
    • Beth Hamilton

      Carolyn,
      You posted the question under Suzuki Book 1 Member Resources. Lora has not gotten to the question yet, so there is no reply and you can’t see your message because it is still pending. Please give Lora a few days to respond.

      Beth

      Reply
  2. Carol

    is there a way to get the sheet music that goes along with the tunes you teach? Thanks!

    Reply
    • RDVAdmin

      You can find the information about the Fiddle sheet music under Unit 1, the Welcome link. At the bottom oof that page is information about the Fiddle book.

      Reply
  3. Mural Adams

    I’m so glad that you leave the lessons available for me. I do return to them frequently and have not yet finished. It gives me great pleasure to take off on a new song and work thru some of the lessons. I’m learning, but in some different ways. Thanks.

    Reply
    • Lora

      Yes, I feel it’s important to allow students to stop and start, and return when ready! Glad to see you back at it! Keep it up!

      Reply

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