Support FAQ

Welcome to the Technical Question and Answer Archive! Here you will find answers to your technical-related questions. Click the category heading to jump straight to that category, or press Ctrl+F in your browser to search for specific words. If you can’t find your answer here, just contact us and we will help solve your dilemma.

Change billing information

Question:

How can I change my billing information?

Answer:

To give your new debit/credit card number to Click Bank (our payment processor), please call them directly: 800-390-6035. You’ll need your email address or order number.

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Videos not playing

Question:

Having trouble with videos not playing, what can I do?

Answer:

Video playback problems are usually caused by a slow internet connection or a computer that cannot handle the HD video stream from Vimeo.
To correct the problem, turn off HD by clicking on the blue HD button in the play bar. (If it is gray, it’s already off.)

Here are some other things you can try:

+ Try letting the video buffer (bit.ly/1cdnPJL) before you view it.
+ Close other browser tabs and windows. This can make a huge difference!
+ Make sure you have either the latest version of Flash (get.adobe.com/flashplayer/) running on your computer, or use a browser with native HTML5 support so you can try the HTML 5 player (bit.ly/19KsvGe).
+ Switch to another browser to see if that helps. (Firefox or Chrome usually work well)
If you are still having trouble, just contact us and let us know what video(s) is/are misbehaving for you.

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Access to purchased tune

Question:

I just purchased a tune, but I don’t know where to access it, help!

Answer:

You should have received an email with the download link(s) for the tune tutorial that you purchased. Please check your spam folder for the email if you don’t see it in your inbox.
If you still don’t see it, contact us and we will help.

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Pause my lessons

Question:

Something has gotten in the way of my time, can I pause my lessons until a better time?

Answer:

Unfortunately, our payment processor does not allow us to pause payments. They allow only two options: continue or cancel.

If you continue, you can “pause” working on the lessons, and come back to them any time, and they will be ready for you when you are. With this option, ClickBank continues to charge your card.

If you cancel, you will retain access to the lessons you’ve paid for so far. But if you want to restart your membership later to get the rest of the lessons, you would start over with payment #1.

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Cancel Membership

Question:

How do I cancel my membership?

Answer:

Just find the most recent email receipt from our payment processor, Clickbank. Click on the customer service links in that email, and from there you’ll find the buttons to cancel. If you prefer, you can also call ClickBank at 800-390-6035. You’ll need your order number from the receipt.

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